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Resume

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Objective

Enterprise-level UX Researcher proficient in mixed methods that span from quick-turn, agile research to complex, in-depth studies. With 3+ years of hands-on experience at companies including Verizon and Meta, I aim to inform accessible, user-first experiences that drive real impact.

Experience 

June 2025 - July 2025

Design Researcher
Material+

  • Temporarily contracted by Material+ for their client, Meta, to assist with moderation and synthesis of a large-scale, time-on-task study evaluating AI-powered sales tools for the global sales team.

September 2022 - June 2025

UX Researcher III
Verizon

  • Led the Support & Troubleshooting portfolio, driving strategic decisions that enhanced experiences for 3M+ users per month and increased support tool engagement by 34% in 2 years.

  • Built an Airtable research repository with robust tagging to streamline project tracking. Adopted by greater research team, enhancing visibility & collaboration.

  • Conducted research supporting Verizon’s push into generative AI, including chatbot experiences, AI-powered support content summaries, and task automation tools.

  • Led and executed 48 agile rapid research projects in my first year, supporting multiple consumer and business facing research portfolios with quick-turn, actionable insights.

  • Provided mentorship and guidance to new researchers and research assistants, fostering their growth in methodology, cross-functional collaboration, and stakeholder management.

  • Aligned with cross-functional teams on research initiatives with business priorities; then translated data into clear, actionable insights that uncovered user needs, shaped product strategy, and design decisions.

March 2022 - August 2022

UX Research Intern
Ascent Global Logistics

  • Won 1st place out of 10 teams in a company hackathon by developing a blockchain-based asset tracking UI.

  • Leveraged FullStory to analyze user behavior and uncover friction points, driving UX enhancements to key platform features through improved discoverability and interaction design.

  • Delivered research insights that informed the redesign of the internal IT support site, increasing employee self-service usage and reducing the volume of calls and emails to the support desk.

November 2021 - March 2022

Volunteer UX Designer
Animal Welfare Coalition of Northeastern New Mexico

  • Led user research initiatives to uncover key pain points and usability barriers, delivering insights that directly informed product design and aligned with brand identity and business goals.

  • Created high-fidelity wireframes and interactive prototypes using Adobe XD, effectively communicating design recommendations and driving alignment across product and stakeholder teams.

Skills

Research Methods:

qualitative, quantitative, behavioral, attitudinal, interviews, usability tests, A/B tests, first-click tests, 5-second tests, tree tests, card sorts, diary studies, concept testing, competitive audit, ethnography, field studies, focus groups, co-design

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Research and Analytics Platforms:

FullStory, DScout, UserTesting, UserZoom, Fable, Qualtrics, SurveyMonkey, Discuss.io

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Design Tools:

Adobe XD, Figma, Adobe Illustrator, Adobe Photoshop, Sketch, InVision, Zeplin

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AI:

ChatGPT, Gemini, Claude, Adobe Firefly, Galileo AI, Stable Diffusion

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Other:

 FigJam, Miro, Dovetail, Airtable, Google Suite, Office 365, Calendly, Toggl

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Coding Languages:

SQL, R

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Languages

English (Native), Spanish (Working proficiency; B2 Level)

Education & Certifications

2025-2027

B.A. of Anthropology
Texas Tech University

  • Applying anthropological methods to human-centered design and digital product research.

  • Building advanced qualitative research skills to inform UX practices.

2020-2022

A.A. of Anthropology
College of Southern Nevada

  • ​Developed a foundation in ethnographic methods and cultural analysis.

  • Applied research techniques such as observation and interviewing to study user behavior.

Certifications

2025

IBM Data Analytics with Excel and R
Coursera

  • ​Gained hands-on experience analyzing and visualizing data using Excel, Cognos Analytics, Jupyter Notebooks, and R. 

  • Applied statistical analysis, predictive modeling, and dashboard creation to communicate insights clearly and effectively.

2020-2021

Google UX Design Professional Certificate
Coursera

  • Completed a comprehensive program on the end-to-end UX design process, including research, journey mapping, wireframing, prototyping, and usability testing. 

  • Built portfolio-ready projects in Figma and Adobe XD with a focus on accessibility, information architecture, and user-centered design.

2018

Teaching English as a Foreign Language (TEFL) Certification
Premier TEFL

  • Developed strong cross-cultural communication and user empathy skills through certification coursework to diverse learners with varying needs and language backgrounds.

  • Gained observational and adaptive techniques to assess learner behavior and feedback—paralleling user research practices like contextual inquiry and iterative testing.

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